Exchanges, Returns & Refunds

We are sure you will be happy with your order but we do operate a flexible exchange, return and refund policy.

Got a problem with your order?

If you believe your sunglasses are faulty in any way please contact us by email on or call us on 0208 202 5165 during UK office hours. We will do our best to sort out the issue to your satisfaction.

If you need to return your eyewear to us:
You should send these back to us within 14 days from the date of delivery to you. It is your responsibility to return the item unworn and in perfect condition with the original packaging intact. We recommend using a courier or Royal Mail service that requires a signature and has insurance such as Special Delivery. Please include either your invoice or a note with your name and order number and the reason for return.
Please return your eyewear to the following address:

Avenue Eyewear
21 Vivian Avenue

If you need a refund:

We DO NOT refund any original delivery costs you paid for your eyewear but we will offer a full refund for the sunglasses.

We always strive to action your refund as soon as possible and in any event within 30 days of your order. All refunds will be processed back to the original payment method.

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